Refund policy
We hope you love your Little Oaks Library books. If there is a problem with your order, we’re here to help.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery at hello@littleoakslibrary.co.uk with your order number and photographs of the issue where possible.
We will review the issue and work with you to arrange a replacement, refund, or other appropriate solution.
Returns
Due to the nature of our curated book boxes, we do not accept returns for change of mind once an order has been dispatched.
If you believe there is an issue with your order, please contact us and we will always do our best to help.
Order Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been fulfilled and shipped, it cannot be cancelled.
Subscription Cancellations
Subscriptions can be managed through your customer account. To avoid being charged for the following month’s box, any subscription changes or cancellations must be made before your next billing date.
Refunds
Where a refund has been approved, it will be processed to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.
Contact Us
If you have any questions about your order, please contact us at: